Privacy policy

Protecting your private information is our priority. This policy applies to the website at fcfood.coop and to Fort Collins Food Co-op, also known as Mountain Avenue Market (referred to here as "we" and "us"). By using this website you agree to the practices described below.

What we collect

We collect personal information only when you choose to give it to us, for example when you fill out a form on this site, send us an email, or join as a member-owner. Depending on the form, that can include:

• Your first and last name
• Your mailing address
• Your email address
• Your phone number
• Anything you write in a message, a deli order request or a job application

Payments. If you join as a member-owner online, payment is handled by Stripe, a payment processor. Stripe collects your card details directly. We never see or store your full card number.

Information collected automatically

Like most websites, our hosting provider (Cloudflare) records basic technical information when you visit, such as your IP address, browser type, the pages you request and the time of your visit. We use it to keep the site running securely and to understand general usage. We do not use advertising cookies, and we do not track you across other websites.

How we use your information

We use the information you give us to respond to you, to handle deli special orders and job applications, to keep our member-owner records current, to process your membership, and, if you've signed up for it, to send you news from the co-op.

Sharing your information

We do not sell, rent or lease our customer or member lists to anyone. We share information only with service providers that help us run the site and the co-op (for example website hosting and data storage, email delivery, and payment processing). They may use your information only to provide those services to us, and they are required to keep it confidential.

We may also disclose personal information, without notice, if required by law or in the good-faith belief that doing so is necessary to comply with legal process, to protect and defend our rights or property, or to protect the personal safety of people using the site or the public.

Links to other sites

This website links to other sites, such as Google Drive for some board documents. We aren't responsible for the content or privacy practices of other sites, and we encourage you to read their privacy statements.

Security

This site uses HTTPS encryption, and we work to protect your information from unauthorized access, use or disclosure. No transmission over the internet can be guaranteed to be 100% secure, so we can't promise absolute security.

Right to deletion

On receipt of a verifiable request from you, we will delete your personal information from our records and ask our service providers to delete it from theirs. We may not be able to do so where we need the information to complete a transaction you requested, detect or protect against security incidents or fraud, fix errors, comply with a legal obligation, or otherwise use it internally in a lawful way that is compatible with the context in which you gave it to us.

Children under thirteen

We do not knowingly collect personal information from children under the age of thirteen. If you are under thirteen, please ask a parent or guardian for permission before using this website.

Email

From time to time we may email you announcements, offers, confirmations or surveys. To stop receiving marketing emails, use the unsubscribe link in any message.

Changes to this policy

We may change this policy from time to time. When we do, we'll update the effective date above and post the new version on this page. Continuing to use the site after a change means you accept the updated policy.

Contact us

Questions or comments about this policy, or want to ask us to delete your information? Contact us at:

Cooperative Markets, Inc., doing business as Fort Collins Food Cooperative (also known as Mountain Avenue Market)
1100 W Mountain Ave
Fort Collins, CO 80521
Phone: 970-484-7448
Email: info@fcfood.coop or bodfccoop@gmail.com